Patient Engagement Now Playing: Using Smart TV to Improve the Hospital Experience

Hospitals can be confusing environments for patients and their family members to navigate, especially when they are feeling exhausted, stressed, overwhelmed, or all of the above. When they need help in their rooms, inpatients often resort to the only resource they are aware of: the call bell. Nurses are frequently called to perform non-nursing tasks, such as ordering food, changing room temperatures, and opening window blinds, taking them away from patient care duties. The inpatient experience can also be fraught with gaps in information and communication: “What did the nurse say about my care instructions? How do I order food?”